Rio Communities Call Center
The position of Telebanker I is responsible for performing a full range of customer service oriented telephone and e-mail support activities as directed by the Call Center Manager. Professionally greets customers; responds to inquiries of a specific or general nature; determines appropriate response or direction for the caller; promotes various marketing campaigns; issues messages; resolves problems within given authority. Performs various operational background duties; processes account balance or transfer requests, stop payment orders, changes of address and other such customer requests or authorizations. Conducts a variety of routine daily tasks; reviews reports, prepares correspondence; participates in special department projects. Must be organized and able to multitask. Exceptional Customer Service Skills Required. Minimum requirements, High School Diploma or equivalent and one year or more of previous banking experience preferred. Part time position with generous benefits package. E.O.E.
INFORMATION SYSTEMS ASSISTANT
MyBank is seeking an I.S. Assistant to support multiple branches based out of our Rio Communities Office. This position is responsible for assisting the Information Systems Manager in regards to support, maintenance, and administration of a primarily Microsoft based hybrid network and clients. Position’s primary focus may be in the areas of network operations, end user support (hardware and software), service desk, and data management. Superior analytical skills exceptional Customer Service Skills Required. Minimum requirements, Associates Degree in IT or IS or equivalent, and/or a minimum of 2 years experience in computer applications, data processing, and/or information systems of comparable size, type of complexity to Bank Systems. Full time position with generous benefits package. E.O.E.